Shipping & Returns

SHIPPING: 


You Have Ours Shipping Promise: Free, Fast, Safe!


  Shipping timelines

We can custom it about 7 days ( the painting need 7 days to dry ), and the shipping needs to 5-10 working day. Shipping times are based on order approval.


  Order tracking

We offer real-time online order tracking where you can view the status of your order's activation and shipment, with links to track your package via EMS, FedEx, DHL, UPS, etc.

EMS     http://www.ems.com.cn/english.html

FedEx  http://www.fedex.com/

DHL     http://www.dhl.com/

UPS     http://www.ups.com/


  Real-time online order tracking

When your order is shipped, you will receive a shipping notification via email with a tracking number and a link to available real-time online order tracking.


  Weekend and holiday deliveries

We cannot guarantee weekend delivery. Express services do not deliver on weekends. Sorry if any inconvenience brought to you. Thank you for your understanding in advance.


  Signature requirement

For your security, the courier may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. 


  If you receive the wrong item

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via our Customer Service Center, and we will make arrangements to send a replacement promptly.


  Damaged in shipping

Sorry, we are not liable for any damage, lost or delay caused by third party shipper, such as UPS, DHL, FedEx & any damage, lost, or delay caused by natural disaster. But once your shipment was damaged in transit, please contact our Customer Service Center( sales@rockfairings.com ) and we will try to help you to handle the issue.



RETURNS: 


You have 12 hours to cancel your order. You may do so by sending our Customer Support group an email or by informing our Product Specialists who are online from 9am to 6pm in GMT +8 time.

Please note: Once we have notified the factory and they have started work on your fairings, we can no longer cancel the order. This is because our fairings are made to order.


We sincerely want to continue providing the best after-sales service to our customers all over the world.

 

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